Privacy Policy

VO2 Atelier (the company) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we protect it.
 
─── What We Collect ───
 
When you place an order or interact with our store, we may collect:
- Your name, email address, phone number, and delivery address
- Payment information (processed securely — we do not store card details)
- Personalization details you provide (names, event details, dates) for frame printing
- Information submitted via our Digital Memory Page form (photos, videos, messages)
- Browsing data via cookies (see below)
 
─── How We Use Your Information ───
 
We use your information to:
- Process and fulfil your order
- Personalize your frame as instructed
- Communicate with you about your order
- Send order confirmations and delivery updates
- Improve our products and website experience
- Send marketing communications (only if you have opted in)
 
─── Digital Memory Page ───
 
If you submit content (photos, videos, messages) for your Digital Memory Page, this content is stored securely and linked exclusively to your personal QR code. It is not shared, sold, or used for any other purpose.
 
─── Cookies ───
 
Our website uses cookies to improve your browsing experience and analyze traffic. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies.
 
─── Sharing Your Data ───
 
We do not sell your personal data. We may share it with trusted third parties only where necessary to fulfil your order (such as delivery partners or payment processors), and only to the extent required.
 
─── Data Retention ───
 
We retain your order and personal data for as long as necessary to fulfil our legal and business obligations.
 
─── Your Rights ───
 
You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at studio@vo2atelier.com.
 
─── Contact ───
 
For any privacy-related questions, email us at studio@vo2atelier.com.
 
Last updated: April 2026